The UPS Store in 20423 State Rd 7, #F6

Customer Reviews about The UPS Store:

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  I am really disappointed with the store they charge the staff there and the new employe are crazy For more than 2 years I have been sent paper work form there the cost was $ 9.87 but until they change I have to paid for the first time $10.14 and 20 min ago I paid 14.99 was is that? I feeling like they steal my money so I don't come back there never that UPS store sock !!!!!!!!
  By Crazy Joe, June 03, 2017
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  Never will I use UPS again. Phil, the owner of the UPS (store #0488 at Mission Bay Plaza) in Boca Raton, Florida is a liar & con-artist who only cares about his store's ratings & taking customer's money. 7/16/15 I shipped a large box by UPS from Florida to Arizona. I bought extra insurance on the package and asked several questions regarding the shipping process to make sure my package arrived safely. Phil, the store owner, helped me bring in the box from my car and provided extra tape on the box and wrote "Fragile". Accepting the package he told me "everything was good" so I left feeling secure I had Phil's word. 7/23/15 I received a notice that my package was damaged and they discarded some of the merchandise. I immediately ran over to the UPS store and Liana from the store called UPS. She told me I will be receiving the insurance plus the delivery fee. 7/27/15 I went back to the store. They said my claim was denied because I packed the merchandise myself and I did not pack it right. Despite initially being told "everything was good" & being confirmed to get a full refund by UPS they went back on their word. I said to Phil "Your store accepted the package and said it was fine". He told me UPS is not responsible for how they treat the package during delivery. When I asked him for proof & pictures that it was not packed right he said there were none. After leaving UPS being scammed I sent a certified letter to the CEO of UPS, David Abney, only to never receive a response. I left several messages to the head office. No response. I put in a complaint with the Better Business Bureau. UPS did not respond back to them right away and they had to send out the complaint again. They finally responded that I needed to go back to the store (#0488) and work it out with them. The owner, Phil, said he will not help me because "It will downgrade his store and his ratings will go down with UPS". I was blown away at what he just said. An individual like this cannot be trusted and the company is just as guilty. They will accept your merchandise, your money, provide empty promises, and tell you exactly what you want to hear. Once anything in transit goes wrong though they will immediately point the blame to you and claim no responsibility. They offer you no proof or apology how/why your package was destroyed and even have the nerve to take your extra insurance knowing they will not reimburse you when something goes wrong. It is very clear that UPS does not care about their customers or reputation. What is more amazing is how they get away with it.
  By Angela S, May 16, 2017
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  Been here a few times. Good staff. They're helpful. Also just learned you can drop off equipment from Comcast and other cable providers here.
  By Warren Redlich, March 05, 2017
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  Just called and asked if you had air mail envelopes. Was put on hold so long I was able to get my 2 kids in the car and drive to the store. I hung up and called back before I got the kids out of the car and the guy told me I had to come in to the store to look at all their envelopes because he didnt know what air mail envelopes were. I guess I was wrong to believe the staff was knowledgeable in envelopes.
  By ja go, December 13, 2016

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About The UPS Store in Boca Raton